All orders my be pre-paid and payment is required before we can consider accepting the order. You may pay online with a PayPal account or standard UK issued debit or credit card. We are unable to accept any offline payment methods such as cheques or telephone payments.
All goods are new and unused unless otherwise stated.
For information of shipping and delivery, including missing orders see our delivery help page
For information on returns either due to change of mind or faulty goods see our returns help page
We operate a free take back scheme for private household WEEE waste that has only ever been used for personal use by the purchaser and not used in any business, commercial, for-profit, charity context or similar. This is done on a like-for-like basis where the purchase of a new applicable item from us allows the return of a direct equivalent used item. You are responsible for the cost of shipping the item back to us within 28 days of the purchase of the new item, please email us to request an up to date return address and for confirmation the item you are wishing to return if covered by the scheme. We do not operate a drop off service for callers as we do not operate any retail premises. Note that all batteries must be removed (we do not take back any form of battery) and the object must be safe to handle so as not to pose a health and safety risk to any of our staff. Items returned to us that are not covered will be returned to you or disposed of and you will be charged for this service based on our costs and £60/hr + VAT labour rate.
Click the link to view our WEEE poster.
You are fully responsible for the safe handling and correct disposal along with all associated costs of any WEEE waste. We do not provide any take back facilities.
All sizes are approximate and given in good faith but must not be relied upon to be accurate.
Manufacturers sometimes vary the colour of items and the supplied item may vary in colour from that shown but is otherwise to the same specification.
We are retailers and not technical experts in the field of DIY. All staff are instructed not to give any form of technical advice. Any technical queries should be directed to a suitably qualified professional. You agree that any advice given by us will not be relied upon without verification with a suitably qualified professional.
All tools and other products are used at your own risk, you are responsible for the suitability of the product for the job, your personal safety and the safe use of the product. No liability is accepted for injuries claims losses damages costs etc, direct indirect or consequential, to the maximum extent permitted by law.
Time shall not be of the essence with regards to order processing and deliveries. We are unable to accept orders that request delivery on or before a specific date.
Nothing in these terms and conditions affects your statutary rights if your are purchasing as a consumer and not for business purposes.