Delivery

Where we deliver

Our delivery service covers the whole of the UK including the Highlands. Excludes BFPO, PO Boxes, Channel Islands and Isle of Man.

How fast will my order arrive

Typical estimated delivery time is 3 to 4 working days. Delivery timescales may be extended during peak periods and for outlying and remote areas. We are unable to provide a choice of specific delivery dates or timeslots but this is rarely an issue because we allow the courier to leave parcels in a convenient place for you.

Orders placed on a Friday may be processed that day but may not be collected from our premises until Monday as we don't operate the warehouse at weekends.

At this time we do not offer a next day delivery service.

Delivery charges

Postage costs are just £3.49 for up to 4kg and £3.99 up to 12kg. The maximum order size (based on actual weight or volumetric calculations) is 12kg, 50 items or £100.

Choice of delivery address

Delivery can be to your home address or a workplace or neighbour if that is more convenient for you, just make sure to enter the desired delivery address during the checkout process.

Tracking your order

Many orders are sent by courier and you will receive an email once your order has been dispatched allowing you to track your parcel.

Signing for deliveries

If you have a safe place then a signature may not be required as the courier will be able to leave the package for you and a card through your letterbox to let you know it has arrived.

To help receive your delivery as quickly and accurately as possible please include a message when paying letting us know of any safe place for the courier to leave your parcel and also any hints to help find your property if it is not easy to find.

If a delivery fails to arrive

Sometimes things can go wrong, if so you can use the tracking number to see where you parcel is and also contact us by email to ask us to look into any missing parcels or incomplete orders.

Next Day Delivery?

At this time we do not offer a priority shipping service. This is something we will consider if there is a sufficient demand for such a service so if interested please email us to let us know.